FAQ

INFORMATION

• HOW DOES YOUR PRICING STRUCTURE WORK?

  We offer two distinct pricing tiers for our services: Master and Stylist, which are determined by years of experience and advanced education. Our Master stylists have extensive training and mastery in their craft, while our Stylists bring a fresh perspective with a solid foundation of skills honed through rigorous experience.

  Our commitment to you is to provide transparent pricing with no hidden fees, ensuring you know exactly what to expect. All of our services are available à la carte, meaning you can customize your experience to fit your needs, and all optional add-ons are clearly outlined for your convenience. For example, when scheduling a color service, you’ll see the price associated with either the Master or Stylist level clearly displayed, along with the opportunity to select additional services to enhance your look.

  During your consultation, if your stylist assesses that you might require extra color product to achieve your desired look—taking into account factors such as the density and length of your hair—we will make sure to communicate this openly. You’ll receive a precise price quote before any services begin, ensuring peace of mind and no surprises at checkout.

  To achieve optimal results and maintain the health of your hair, we firmly believe that every strand should be treated during a color service. Therefore, all our color services include a gloss, often referred to as a “glaze” or “toner.” This not only adds vibrancy and shine but also helps protect your hair, giving you long-lasting, beautiful results you can be proud of. Our goal is to ensure that your experience with us leaves you feeling confident and radiant.

• WHERE ARE YOU LOCATED?

  133 Weston Pkwy

  Cary, NC 27513

  United States (US)

  Phone: +19196502416
  Email: info@sunday.salon
  URL: https://sunday.salon/
  

  • Sunday Salon

  Directions

• IS THERE PARKING AVAILABLE?

  We are conveniently located in a vibrant shopping plaza with plenty of free parking for our customers. During peak hours, from 11 AM to 2 PM daily, there are 20-minute parking spots available right in front of the salon. Feel free to use these spots outside of peak hours for quick access to our services. If those spots are full when you arrive, don’t worry—additional parking is readily available nearby, especially next to the Schwab branch adjacent to Weston PKWY. Our location is designed to provide you with a hassle-free experience, allowing you to focus on what truly matters—your time with us!

• WHAT ARE YOUR HOURS?

  Tuesday	10:00 AM - 7:00 PM
  Wednesday	10:00 AM - 7:00 PM
  Thursday	10:00 AM - 7:00 PM
  Friday	9:00 AM - 6:00 PM
  Saturday	9:00 AM - 4:00 PM

• HOW DO I SCHEDULE AN APPOINTMENT?

  To schedule an appointment at your convenience, please utilize our easy-to-use online booking widget available on our website. This intuitive tool allows you to effortlessly select your preferred service and time slot at any time. For added flexibility, consider downloading our mobile app, which offers 24/7 access to our booking system, enabling you to make appointments on the go whenever you need.

  If you prefer a more personal touch or have specific questions, don’t hesitate to call our salon at +19196502416 during business hours. Our friendly staff is always eager to assist you and provide any information you may require. We look forward to welcoming you soon!

• DO YOU ACCEPT WALK-IN CLIENTS?

  Yes, we welcome walk-ins when feasible, but we recommend scheduling an appointment in advance to ensure availability.

• HOW DO I CANCEL MY APPOINTMENT?

  You can easily cancel your appointment up to 24 hours before the scheduled start time using our convenient online booking widget or app, which allows you to manage your appointments with just a few clicks. If you prefer a more personal touch or encounter any issues, feel free to call the salon during our business hours, and our friendly staff will be more than happy to assist you with the cancellation process or help you reschedule your appointment to a time that works better for you.

• HOW DO I RESCHEDULE MY APPOINTMENT?

  You can easily reschedule your appointment up to 24 hours before the scheduled start time using our convenient online booking widget or app, which allows you to manage your appointments with just a few clicks. If you prefer a more personal touch or encounter any issues, feel free to call the salon during our business hours, and our friendly staff will be more than happy to assist you with the cancellation process or help you reschedule your appointment to a time that works better for you.

• HOW CAN I LEAVE A TIP / GRATUITY?

  As a departmentalized salon, we are unable to accept tips via credit cards for distribution among our service providers. We sincerely appreciate your generosity and kindly ask that tips be given in cash, or through Venmo or PayPal. For your convenience, we recommend leaving a gratuity of 20% of your service price. Thank you for your understanding!

• WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  We happily accept all major credit cards, including Apple Pay, debit cards, and cash payments. Please be aware that we do not accept checks.

• DO YOU OFFER GIFT CARDS?

  Yes, we do offer gift cards. They can be purchased online or in person at our front desk. Please note that gift cards will expire six months after the issue date.

• CAN MY CHILDREN ACCOMPANY ME?

  Children are welcome in the salon only when they are receiving a service. For safety and insurance reasons, children under the age of 12 are not allowed to accompany you during your appointment. Unfortunately, we do not have the facilities to supervise children, and we believe that having unsupervised children in the waiting area or during parents’ appointments can pose a safety concern. While we truly appreciate and love children, we must prioritize their safety in a professional environment and ensure that our guests can enjoy a relaxing experience. We kindly ask for your understanding in this matter. Additionally, it is important for children to remain still during their appointments to allow our stylists to provide the best possible service. Thank you for your cooperation.

SERVICES

• WHAT SERVICES DO YOU OFFER?

  Sunday Salon offers a diverse range of hair care services tailored to meet your individual needs, including stylish haircuts that enhance your features, professional coloring to achieve the perfect shade, and nourishing treatments designed to keep your hair healthy and vibrant. Our skilled stylists are dedicated to providing you with a personalized experience that leaves you feeling refreshed and confident. For a comprehensive list of our services and pricing details, please visit our menu of services on our website!

• WHAT IF I'M UNCERTAIN WHICH SERVICES TO SCHEDULE?

  Our services are offered à la carte, allowing you to choose exactly what you need, with each service having specific duration allocations tailored to fit your schedule. If you’re feeling uncertain about what to book or if you’re seeking a significant change, especially if you’re dealing with long or thick hair, or if your hair requires corrective work, we strongly recommend scheduling a consultation. This can be done either in-person or virtually, providing flexibility to suit your preferences. During this consultation, we will take the time to discuss your hair goals, assess your current hair condition, and create a personalized plan that ensures you have ample time to complete your desired services and achieve the look you envision. Your satisfaction is our priority, and we want to make sure you feel confident and informed every step of the way.

• HOW TO SCHEDULE MULTIPLE SERVICES?

  To ensure a seamless experience when scheduling any color or chemical services alongside a haircut or blowout finish, it’s important to follow a specific booking procedure. Please begin by reserving your color or chemical service first, as these treatments often require more time and preparation. Once you have secured your appointment for the color or chemical service, you can then book your haircut or blowout to complete your look. This approach helps us allocate the right amount of time for each service, ensuring you receive the best results and a relaxing experience during your visit.

• IS STYLING INCLUDED WITH COLOR SERVICES?

  Color services that are not paired with a haircut do not include styling and must be scheduled separately as a color finish. This means that if you choose to receive only a color service, you’ll need to book an additional appointment specifically for styling. However, to enhance your experience, we offer a complimentary self-blow-dry area for our clients. This space is fully equipped with high-quality professional tools and products, allowing you to style your hair conveniently and effectively after your color service. We want to ensure you leave looking and feeling fabulous!

• DO YOU OFFER SERVICES TAILORED FOR CLIENTS WITH CURLY HAIR?

  Absolutely! Our team comprises highly skilled stylists who specialize in understanding and addressing the unique needs of curly hair. We take pride in our ability to work with all curl types, celebrating the beauty of natural curls while also offering options for those who prefer a sleeker appearance. Whether you aim to enhance your bouncy curls, control frizz, or achieve a polished look, we possess the knowledge, experience, and premium products to help you realize your desired style. We believe that every curl tells a story, and we are here to help you express yours beautifully! We offer a Signature Curl Cut, as well as Curly Haircuts, both as standalone services and as finishing services after coloring.

• DO YOU OFFER MEN'S HAIRCUT SERVICES?

  Yes, we proudly offer gender-neutral pricing, which empowers everyone to choose any service they desire without the constraints of traditional pricing models. This approach promotes inclusivity and ensures that all customers feel valued and respected, allowing them to access the services that best meet their needs and preferences.

• DO YOU OFFER BRIDAL SERVICES?

  Yes, we provide in-salon bridal hair styling services. To guarantee perfection on your special day, we require a bridal hair trial in advance. This session allows our stylist to understand your preferences and experiment with your desired style. To schedule your bridal trial, please reach out to the salon.

• DO YOU OFFER PERM SERVICES?

  We offer perm services exclusively through personalized consultations to ensure that each client’s unique needs and hair types are carefully considered. To receive this specialized service, we kindly ask that you schedule an in-person consultation (perms) where our experienced stylists will discuss your desired look, hair care tips, and the best options for your hair. This way, we can provide you with the most tailored and effective perm experience possible. DO NOT book a perm consultation if you have any balayage, highlights, or lightening in your hair, even if only on the ends. Please ensure all lightened sections are fully cut off before considering a perm.

• HOW SHOULD I ARRIVE FOR A CURLY HAIRCUT?

  Please ensure that your hair is worn down, thoroughly detangled, and has little to no product in it when you arrive. It’s important that your hair looks natural and clean, so take a moment to brush it out and remove any knots. This will help us achieve the best results for your style and ensure that everything goes smoothly during your appointment. Thank you!

POLICIES

• WHAT IS YOUR CANCELLATION POLICY?

  If you need to cancel or reschedule your appointment for any reason, please notify Sunday Salon at least 24 hours in advance. Failure to cancel within this timeframe, or not showing up for your service, will result in a cancellation fee equal to the full value of your scheduled service. Additionally, if you cancel or reschedule within 24 hours of your appointment, regardless of the reason, you will be placed on a deposit-only status for the next 12 months. Moving forward, securing your appointment will require a deposit equivalent to the full value of the service. This deposit is non-refundable if another cancellation occurs within 24 hours of your scheduled appointment time.

• WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?

  We kindly ask that you arrive at least 15 minutes before your scheduled appointment to allow sufficient time for check-in and any necessary paperwork. Arriving early will help ensure that you can relax and prepare for your appointment without feeling rushed. Please note that if you arrive more than 15 minutes after your appointment’s start time, we may need to reschedule your visit to maintain our schedule for other clients. Additionally, arriving late could result in being subject to our cancellation policy, which we aim to uphold in fairness to all our valued clients. Thank you for your understanding and cooperation in helping us provide the best service possible. We look forward to seeing you soon!

• WHAT IF I WANT TO MAKE A SERVICE ADJUSTMENT?

  After your service is complete and payment has been successfully processed, you have a 7-day window to schedule a return visit for any hair adjustments. This allows for any necessary tweaks or refinements to ensure you are completely satisfied with your look. Please contact the salon within this period, as they will arrange your appointment with your original service provider, who understands your specific needs and preferences. Your satisfaction is our highest priority, and we are committed to making sure you leave feeling your absolute best!

• WHAT IS YOUR RETURN AND REFUND POLICY?

  Our return policy is valid for 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot provide a refund or exchange. To qualify for a return, your item must be unused and in the same condition as when you received it, and it should be in its original packaging.

HAIR EXTENSIONS

• WHAT DOES HAIR EXTENSION MAINENANCE INVOLVE?

  To ensure the health of both your natural hair and extensions, it is recommended to reinstall them every 5-8 weeks. This involves removing the extensions, thoroughly washing and conditioning the hair extensions and your natural hair, and then reinstalling the extensions.

• IS IT POSSIBLE TO WASH, STYLE, AND BRUSH MY HAIR?

  Absolutely! You can wash and style your hair extensions. To extend their lifespan, use a brush specifically designed for extensions and appropriate styling products. Be sure to avoid using any heat tools directly on the bonds or tape of your extensions.

  Additional tips for maintenance include avoiding products with sulfates and alcohol, as these can dry out the hair and cause damage to both your natural hair and extensions. It is also important to keep your scalp clean and free of build-up, as this can affect the health of your natural hair follicles.

• DO HAIR EXENSIONS DAMAGE MY NATURAL HAIR?

  When maintained properly, hair extensions will not cause any damage to your natural hair. However, if not installed or maintained correctly, they can cause damage such as hair breakage and thinning.   It is important to seek a professional for installation and follow proper maintenance techniques to minimize any potential damage.

• CAN I STILL SWIM WITH HAIR EXTENSIONS?

  Yes, you can still swim while wearing hair extensions. However, it is recommended to wear a swim cap to protect both your natural hair and extensions from chlorine or salt water damage. After swimming, be sure to thoroughly rinse and wash your hair with a clarifying shampoo to remove any chemicals or build-up.

• HOW LONG DO HAIR EXTENSIONS LAST?

  The lifespan of hair extensions depends on the type of extensions used and how well they are maintained. On average, tape-in and sew-in extensions can last up to 8 weeks before needing to be removed and reinstalled. Fusion or microbead extensions can last up to 3-4 months with proper maintenance. It is important to follow the recommended maintenance schedule and avoid any damaging products or heat tools in order to extend the lifespan of your hair extensions.

• CAN I COLOR MY HAIR EXTENSIONS?

  At Sunday Salon, we offer professional hair coloring services specifically for hair extensions. Our expert stylists specialize in working with extensions to ensure a beautiful and safe coloring process. Improper techniques can damage both your natural hair and extensions, so trust our team to get it right.

• CAN I USE HOT TOOLS ON MY HAIR EXTENSIONS?

  Hot tools, such as flat irons and curling wands, can be used on some types of hair extensions. However, it is important to avoid direct heat contact with the bonds of the extensions. Using a heat protectant spray and keeping the heat setting at a lower temperature can also help minimize any potential damage. It is always best to consult with a professional stylist for specific recommendations on using hot tools with your particular type of hair extensions. Overall, proper maintenance and care are key to ensuring the longevity and health of both your natural hair and extensions. Be sure to follow these tips and consult with a professional for any questions or concerns regarding your hair extensions.